CUSTOMER CARE POLICY

Returns, Refunds & Cancellation

Last updated: 11 November 2026

Food products require careful handling for safety and hygiene. GAUSHIV will review genuine complaints involving damaged, defective, expired, missing or incorrectly supplied products in accordance with applicable law.

Damaged, defective or incorrect items

Please contact us as soon as reasonably possible after delivery, ideally within 48 hours, with your order number, a description of the issue and clear photographs of the outer package, product and label. The 48-hour request is intended to help us investigate promptly and does not limit any rights available under applicable law.

Returns and replacements

For food and perishable items, change-of-mind returns may not be accepted once delivered, opened or unsealed, except where required by applicable law. If an item is damaged, defective, expired, missing or incorrectly supplied, we will assess the issue and offer an appropriate resolution, which may include replacement, refund or another remedy as required by law.

Order cancellation

To request cancellation, contact us as soon as possible before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible; please contact support for assistance. Any cancellation rights required by law will be honoured.

Refund method and timeline

Approved refunds for online payments will ordinarily be initiated to the original payment method. The time taken for the amount to appear depends on the payment provider and bank. [CONFIRM YOUR OPERATIONAL REFUND PROCESSING TARGET, FOR EXAMPLE 5–7 BUSINESS DAYS AFTER APPROVAL.] For WhatsApp or other offline orders, the refund method will be agreed with the customer and handled in a traceable manner.

Contact us

Email hello@gaushiv.in or WhatsApp +91 70118 77059 with your order details.